At Graevixo, we maintain a strict but fair policy regarding returns and exchanges to ensure a smooth, transparent operation for all our customers.

On-the-Spot Checking (Mandatory)
For your peace of mind and ours, you must open the package and check your shoes carefully in front of the delivery person before they leave. Please verify the size, design, color, and overall condition of the footwear on the spot.

Instant Returns & Size Exchanges
How to Exchange/Return: If you face a size fitting issue, notice a defect, or change your mind about the product, you must return the shoes instantly to the delivery person while they are still at your doorstep.

The Golden Rule: Once the delivery person leaves your premises, we cannot accept any returns, size changes, or exchanges for change-of-mind or preference reasons. Your acceptance of the package confirms that you are fully satisfied with the fit, style, and design.

Stock Availability
All orders depend entirely on current stock availability in our warehouse. In the rare event that a specific size or color runs out of stock before your shipment is processed, your order will be automatically canceled, and our team will notify you immediately.

Contact Us
If you need help selecting the perfect size before placing your order or have questions about an active delivery, please reach out to our team directly:

Phone: 01765062243 / 01797-275621

Email: graevixo@gmail.com