At Galleria Footwear, we stand behind the quality of our imported products. Because we operate on a Cash on Delivery (COD) model and do not collect advance payments, our refund policy is fulfilled through our 7-Day Product Replacement Warranty.

  1. 7-Day Replacement Warranty
    If a genuine manufacturing defect or material fault appears with your footwear within 7 days of the delivery date, you are fully eligible for a free replacement pair of the same item.
  2. What Counts as a Manufacturing Defect?
    This policy strictly covers structural or production faults that happen before the product reaches you, such as:

Sole separation or ungluing.

Defective stitching or broken straps.

Misprinted or damaged upper materials.

  1. What is Excluded From This Policy?
    Wear and Tear: This warranty does not cover damage caused by improper usage, accidents, or normal wear and tear after delivery.

Size and Color Changes: This policy does not cover changes of mind, size mismatches, or color preferences. As per our store terms, all sizes and styles must be verified and confirmed instantly in front of the delivery man before he leaves.

  1. How to Claim Your Replacement
    If you discover a manufacturing defect within your 7-day window, the process is simple:

Contact our customer care line immediately at 01765062243 or 01743303040.

Share your order details and a clear photo or video showing the defect.

Once verified, we will arrange a fresh replacement pair to be delivered to your doorstep.