At Galleria Footwear, all our products are imported directly from China based on your specific pre-orders. Because of this customized import process, we maintain a strict but fair policy regarding returns and exchanges to ensure a smooth operation.

  1. On-the-Spot Checking (Mandatory)
    For your peace of mind and ours, you must open the package and check your shoes carefully in front of the delivery person before they leave. Please verify the size, design, color, and overall condition of the footwear on the spot.
  2. Instant Returns & Size Exchanges
    How to Exchange/Return: If you face a size fitting issue or simply change your mind about the product, you must return the shoes instantly to the delivery person while they are still at your doorstep. * The Golden Rule: Once the delivery person leaves your premises, we cannot accept any returns, size changes, or exchanges for change-of-mind or preference reasons. Your acceptance of the package confirms that you are fully satisfied with the fit, style, and design.
  3. Supplier Stock Issues
    Since we import your shoes after your booking is confirmed, all orders depend entirely on stock availability with our suppliers in China. In the rare event that a specific size or color runs out of stock before your shipment is processed, your order will be automatically canceled from our system.
  4. Contact Us
    If you need help selecting the perfect size before placing your pre-order, or have questions about an active delivery, please reach out directly:

Phone: 01765062243 / 01743303040

Email: galleriafootwear@gmail.com